West Virginia Attorney General
Last reviewed: June 3, 2026
The West Virginia Attorney General's office protects consumers from fraud, scams, and unfair business practices, primarily under the West Virginia Consumer Credit and Protection Act (W. Va. Code ch. 46A). This page explains how to contact the office, how to file a consumer complaint, and what the Attorney General can and cannot help with.
Quick Contact
Phone: 1-800-368-8808 (toll-free in West Virginia; also 304-558-8986)
Website: ago.wv.gov
File Complaint Online: West Virginia Consumer Complaint Form
Contact & Office Address
Office of the Attorney General, Consumer Protection Division
Address:
P.O. Box 1789
Charleston, WV 25326-1789
Consumer phone: 1-800-368-8808 (toll-free in West Virginia; also 304-558-8986)
Website: ago.wv.gov
How to File a Consumer Complaint in West Virginia
Online (Recommended)
- Open the West Virginia consumer complaint form.
- Complete all required fields with accurate, detailed information.
- Describe what happened, including dates, dollar amounts, and the business involved.
- Upload supporting documents such as receipts, contracts, and correspondence.
- Submit the form and save your confirmation or reference number.
By Phone
Call the consumer protection line: 1-800-368-8808 (toll-free in West Virginia; also 304-558-8986)
Staff can help you start a complaint, answer questions about your rights, and check on the status of an existing complaint.
By Mail
Mail your written complaint and copies of supporting documents to:
Office of the Attorney General, Consumer Protection Division
P.O. Box 1789
Charleston, WV 25326-1789
Send copies, never your original documents.
West Virginia Consumer Protection Priorities
Consumer Fraud & Mediation
Resolving complaints and pursuing fraud.
Broadband Complaints
Handling internet-service complaints.
Scam Prevention
Warning the public about scams.
Antitrust
Protecting competitive markets.
Key West Virginia Consumer Laws
- West Virginia Consumer Credit and Protection Act (W. Va. Code ch. 46A): The state's principal consumer law, covering unfair or deceptive acts, consumer credit, and debt-collection practices.
These state laws work alongside federal protections such as the Fair Debt Collection Practices Act and the FTC Act. Learn more about your consumer rights.
What the West Virginia Attorney General Can Help With
Consumer Fraud
- Deceptive advertising
- Scams and fraud
- Identity theft
- Unfair business practices
Common Disputes
- Billing and refund problems
- Contract violations
- Warranty issues
- Debt collection abuse
Specific Industries
- Auto sales & repair
- Home improvement contractors
- Landlord-tenant matters
- Telemarketing & robocalls
What It Cannot Do
- Act as your private lawyer
- Give individual legal advice
- Guarantee a refund
- Resolve purely private disputes
Frequently Asked Questions
How do I file a consumer complaint with the West Virginia Attorney General?
You can file online using the West Virginia consumer complaint form, by phone at 1-800-368-8808, or by mail to the address listed above. Include copies (not originals) of receipts, contracts, and any correspondence that documents your issue.
What is the West Virginia Attorney General consumer protection phone number?
The consumer protection line is 1-800-368-8808 (toll-free in West Virginia; also 304-558-8986). Lines are generally staffed Monday through Friday during business hours.
What kinds of complaints does the West Virginia Attorney General handle?
The office handles consumer issues such as deceptive business practices, fraud and scams, false advertising, billing disputes, and unfair trade practices under the West Virginia Consumer Credit and Protection Act (W. Va. Code ch. 46A). Current priorities include consumer fraud & mediation, broadband complaints, and scam prevention.
Will the Attorney General act as my personal lawyer?
No. The West Virginia Attorney General represents the state and the public interest, not individual consumers, and cannot give you legal advice. Filing is free, and your complaint helps identify patterns of fraud that can lead to enforcement action. To recover money directly, consider small claims court or a private attorney.