Virginia Attorney General
Last reviewed: June 3, 2026
The Virginia Attorney General's office protects consumers from fraud, scams, and unfair business practices, primarily under the Virginia Consumer Protection Act (§ 59.1-196 et seq.). This page explains how to contact the office, how to file a consumer complaint, and what the Attorney General can and cannot help with.
Quick Contact
Phone: 1-800-552-9963 (toll-free in Virginia; also 804-786-2042)
Website: oag.state.va.us
File Complaint Online: Virginia Consumer Complaint Form
Contact & Office Address
Office of the Attorney General
Address:
202 North 9th Street
Richmond, VA 23219
Consumer phone: 1-800-552-9963 (toll-free in Virginia; also 804-786-2042)
Website: oag.state.va.us
How to File a Consumer Complaint in Virginia
Online (Recommended)
- Open the Virginia consumer complaint form.
- Complete all required fields with accurate, detailed information.
- Describe what happened, including dates, dollar amounts, and the business involved.
- Upload supporting documents such as receipts, contracts, and correspondence.
- Submit the form and save your confirmation or reference number.
By Phone
Call the consumer protection line: 1-800-552-9963 (toll-free in Virginia; also 804-786-2042)
Staff can help you start a complaint, answer questions about your rights, and check on the status of an existing complaint.
By Mail
Mail your written complaint and copies of supporting documents to:
Office of the Attorney General
202 North 9th Street
Richmond, VA 23219
Send copies, never your original documents.
Virginia Consumer Protection Priorities
Data Privacy
Enforcing the VCDPA.
Internet Scams
Pursuing online fraud.
Credit & Debt Collection
Addressing lending and collection complaints.
Towing & Medical Complaints
Handling common consumer disputes.
Key Virginia Consumer Laws
- Virginia Consumer Protection Act (§ 59.1-196 et seq.): Prohibits fraudulent and deceptive practices in consumer transactions.
- Virginia Consumer Data Protection Act (VCDPA): Gives residents rights over their personal data, enforced by the Attorney General.
These state laws work alongside federal protections such as the Fair Debt Collection Practices Act and the FTC Act. Learn more about your consumer rights.
What the Virginia Attorney General Can Help With
Consumer Fraud
- Deceptive advertising
- Scams and fraud
- Identity theft
- Unfair business practices
Common Disputes
- Billing and refund problems
- Contract violations
- Warranty issues
- Debt collection abuse
Specific Industries
- Auto sales & repair
- Home improvement contractors
- Landlord-tenant matters
- Telemarketing & robocalls
What It Cannot Do
- Act as your private lawyer
- Give individual legal advice
- Guarantee a refund
- Resolve purely private disputes
Frequently Asked Questions
How do I file a consumer complaint with the Virginia Attorney General?
You can file online using the Virginia consumer complaint form, by phone at 1-800-552-9963, or by mail to the address listed above. Include copies (not originals) of receipts, contracts, and any correspondence that documents your issue.
What is the Virginia Attorney General consumer protection phone number?
The consumer protection line is 1-800-552-9963 (toll-free in Virginia; also 804-786-2042). Lines are generally staffed Monday through Friday during business hours.
What kinds of complaints does the Virginia Attorney General handle?
The office handles consumer issues such as deceptive business practices, fraud and scams, false advertising, billing disputes, and unfair trade practices under the Virginia Consumer Protection Act (§ 59.1-196 et seq.). Current priorities include data privacy, internet scams, and credit & debt collection.
Will the Attorney General act as my personal lawyer?
No. The Virginia Attorney General represents the state and the public interest, not individual consumers, and cannot give you legal advice. Filing is free, and your complaint helps identify patterns of fraud that can lead to enforcement action. To recover money directly, consider small claims court or a private attorney.