Texas Attorney General
Quick Contact
Consumer Protection Hotline: 1-800-621-0508
Website: texasattorneygeneral.gov
File Complaint Online: Consumer Complaint Form
Office Contact Information
Main Office - Austin
Physical Address:
Office of the Attorney General
300 W. 15th Street
Austin, TX 78701
Mailing Address:
P.O. Box 12548
Austin, TX 78711-2548
Consumer Protection Hotline:
1-800-621-0508
Child Support Division:
1-800-252-8014
For Deaf or Hard of Hearing
Relay Texas:
Dial 7-1-1
or
1-800-RELAY-TX
(1-800-735-2989)
Online Contact
Website:
texasattorneygeneral.gov
Online Form:
General Contact Form
Email Updates:
Sign up for consumer alerts and scam warnings on the website
How to File a Consumer Complaint in Texas
Online Filing (Recommended)
- Visit Texas AG Consumer Complaint Portal
- Create an account or log in if you have one
- Select complaint category (fraud, deceptive trade, etc.)
- Provide detailed information about your complaint
- Upload supporting documents (limit: 10 files, 10MB each)
- Submit and save your confirmation number
Response time: The Consumer Protection Division typically reviews complaints within 30-45 days.
By Phone
Call the Consumer Protection Hotline: 1-800-621-0508
Hours: Monday-Friday, 8:00 AM - 5:00 PM Central Time
Staff can assist with:
- Questions about filing complaints
- Consumer rights information
- Status of existing complaints
- Referrals to other agencies if appropriate
By Mail
Download and complete the Consumer Complaint Form (PDF)
Mail to:
Office of the Attorney General
Consumer Protection Division
P.O. Box 12548
Austin, TX 78711-2548
Include: Copies of all supporting documentation
Texas Consumer Protection Priorities
Deceptive Trade Practices
Texas enforces the Deceptive Trade Practices-Consumer Protection Act (DTPA), one of the nation's strongest consumer protection laws.
Health Care Fraud
The AG's Medicaid Fraud Control Unit investigates fraud against state health care programs and abuse of elderly/disabled patients.
Telemarketing & Robocalls
Texas actively enforces laws against illegal telemarketing, robocalls, and Do Not Call registry violations.
Child Support Enforcement
Texas AG runs one of the largest child support enforcement programs in the nation.
Texas-Specific Consumer Laws
- Deceptive Trade Practices Act (DTPA): Broad consumer protection law allowing consumers to sue for damages from deceptive practices
- Texas Lemon Law: Protection for buyers of defective new vehicles
- Texas Do Not Call Law: Restrictions on telemarketing calls to registered phone numbers
- Home Solicitation Sales Act: 3-day right to cancel door-to-door sales contracts
- Texas Debt Collection Act: Rules governing debt collector behavior
- Property Code - Landlord/Tenant: Security deposit rules, habitability requirements
- Credit Services Organization Act: Regulation of credit repair companies
What Texas AG Can Help With
Consumer Fraud
- Deceptive advertising
- Bait and switch tactics
- False representations
- Pyramid schemes
- Identity theft
Telemarketing Issues
- Do Not Call violations
- Robocalls
- Telemarketing fraud
- Unwanted solicitations
Business Practices
- Contract disputes
- Warranty violations
- Refund issues
- Auto dealer problems
- Home repair fraud
Financial Services
- Debt collection abuse
- Credit repair scams
- Payday loan issues
- Mortgage fraud
Recent Texas AG Consumer Actions
2025 Enforcement Highlights
- Social Media Companies: Multi-state settlement over privacy practices and teen safety ($billions in penalties)
- Student Loan Servicers: Action against companies misleading borrowers about forgiveness programs
- Auto Dealers: Settlements for deceptive advertising and financing practices
- Telemarketing Operations: Shut down of illegal robocall operations violating Do Not Call registry