Tennessee Attorney General
Last reviewed: June 3, 2026
The Tennessee Attorney General's office protects consumers from fraud, scams, and unfair business practices, primarily under the Tennessee Consumer Protection Act of 1977 (Title 47, Ch. 18). This page explains how to contact the office, how to file a consumer complaint, and what the Attorney General can and cannot help with.
Quick Contact
Phone: 1-800-342-8385 (toll-free in Tennessee; also 615-741-4737)
Website: tn.gov/attorneygeneral
File Complaint Online: Tennessee Consumer Complaint Form
Contact & Office Address
Tennessee Attorney General, Division of Consumer Affairs
Address:
P.O. Box 20207
Nashville, TN 37202-0207
Consumer phone: 1-800-342-8385 (toll-free in Tennessee; also 615-741-4737)
Website: tn.gov/attorneygeneral
How to File a Consumer Complaint in Tennessee
Online (Recommended)
- Open the Tennessee consumer complaint form.
- Complete all required fields with accurate, detailed information.
- Describe what happened, including dates, dollar amounts, and the business involved.
- Upload supporting documents such as receipts, contracts, and correspondence.
- Submit the form and save your confirmation or reference number.
By Phone
Call the consumer protection line: 1-800-342-8385 (toll-free in Tennessee; also 615-741-4737)
Staff can help you start a complaint, answer questions about your rights, and check on the status of an existing complaint.
By Mail
Mail your written complaint and copies of supporting documents to:
Tennessee Attorney General, Division of Consumer Affairs
P.O. Box 20207
Nashville, TN 37202-0207
Send copies, never your original documents.
Tennessee Consumer Protection Priorities
Scam Prevention
Educating the public about phone, internet, and dealership scams.
Elder Fraud
Protecting older residents from financial exploitation.
Investment & Sweepstakes Scams
Pursuing investment, lottery, tech-support, and romance fraud.
Complaint Mediation
Recovering money for consumers.
Key Tennessee Consumer Laws
- Tennessee Consumer Protection Act of 1977 (Title 47, Ch. 18): Prohibits unfair or deceptive acts and practices in trade or commerce.
- Tennessee Information Protection Act (TIPA): Governs how businesses collect and handle residents' personal data.
These state laws work alongside federal protections such as the Fair Debt Collection Practices Act and the FTC Act. Learn more about your consumer rights.
What the Tennessee Attorney General Can Help With
Consumer Fraud
- Deceptive advertising
- Scams and fraud
- Identity theft
- Unfair business practices
Common Disputes
- Billing and refund problems
- Contract violations
- Warranty issues
- Debt collection abuse
Specific Industries
- Auto sales & repair
- Home improvement contractors
- Landlord-tenant matters
- Telemarketing & robocalls
What It Cannot Do
- Act as your private lawyer
- Give individual legal advice
- Guarantee a refund
- Resolve purely private disputes
Frequently Asked Questions
How do I file a consumer complaint with the Tennessee Attorney General?
You can file online using the Tennessee consumer complaint form, by phone at 1-800-342-8385, or by mail to the address listed above. Include copies (not originals) of receipts, contracts, and any correspondence that documents your issue.
What is the Tennessee Attorney General consumer protection phone number?
The consumer protection line is 1-800-342-8385 (toll-free in Tennessee; also 615-741-4737). Lines are generally staffed Monday through Friday during business hours.
What kinds of complaints does the Tennessee Attorney General handle?
The office handles consumer issues such as deceptive business practices, fraud and scams, false advertising, billing disputes, and unfair trade practices under the Tennessee Consumer Protection Act of 1977 (Title 47, Ch. 18). Current priorities include scam prevention, elder fraud, and investment & sweepstakes scams.
Will the Attorney General act as my personal lawyer?
No. The Tennessee Attorney General represents the state and the public interest, not individual consumers, and cannot give you legal advice. Filing is free, and your complaint helps identify patterns of fraud that can lead to enforcement action. To recover money directly, consider small claims court or a private attorney.