Michigan Attorney General
Quick Contact
Consumer Protection Hotline (In-State): 1-877-765-8388
Main Phone: (517) 335-7599
Website: michigan.gov/ag
File Complaint Online: Consumer Complaint Form
Office Contact Information
Main Office - Lansing
Physical Address:
G. Mennen Williams Building
525 W. Ottawa Street
Lansing, MI 48909
Mailing Address:
Consumer Protection Team
P.O. Box 30213
Lansing, MI 48909
Main Phone: (517) 335-7599
Toll-Free (In-State):
1-877-765-8388
Fax: (517) 241-3771
Online Resources
Website:
michigan.gov/ag
File a Complaint:
Online Complaint Form
Consumer Protection:
Consumer Protection Division
Contact Volume
The Consumer Protection Team receives:
- More than 10,000 written consumer complaints annually
- More than 20,000 phone calls from consumers each year
The office is committed to assisting Michigan consumers with fraud, scams, and unfair business practices.
How to File a Consumer Complaint in Michigan
Online Filing (Recommended)
- Visit Michigan AG Consumer Complaint Portal
- Complete all required fields with detailed information
- Describe your complaint thoroughly, including dates, amounts, and parties involved
- Explain what resolution you are seeking
- Upload supporting documents (receipts, contracts, emails, advertisements)
- Submit and save your confirmation number
Response time: The Consumer Protection Team reviews complaints and works to resolve consumer issues. Processing time varies based on case complexity.
By Phone
Call the Consumer Protection Hotline:
Toll-Free (In-State): 1-877-765-8388
Main Line: (517) 335-7599
Hours: Monday-Friday, 8:00 AM - 5:00 PM Eastern Time
Staff can assist with:
- Filing consumer complaints
- Questions about consumer protection laws
- Scam and fraud reporting
- Consumer rights information
- Complaint status inquiries
By Mail
Write a detailed letter or complete a complaint form.
Mail to:
Michigan Department of Attorney General
Consumer Protection Team
P.O. Box 30213
Lansing, MI 48909
Include: Copies (not originals) of all supporting documents such as receipts, contracts, correspondence, and advertisements.
By Fax
Fax Number: (517) 241-3771
You can fax your completed complaint form and supporting documents to the Consumer Protection Team.
Michigan Consumer Protection Priorities
Out-of-State Business Enforcement
Michigan AG has secured major victories against out-of-state actors exploiting Michiganders, including over $600,000 in judgments and settlements in 2025 alone against businesses in Mississippi and California.
Price Gouging & Emergency Scams
Active enforcement against businesses engaging in price gouging during emergencies, particularly during winter weather events and natural disasters.
Data Privacy & Security
Pursuing businesses that fail to protect consumer information and advocating for expanded data breach protections through legislation.
Expanded Consumer Authority
AG Nessel advocates for California-style consumer enforcement powers to better protect Michiganders from unfair and deceptive practices.
Recent Michigan AG Consumer Actions
2024-2025 Enforcement Highlights
- ACF Wholesale/Benjamin Moody ($100,000+ - Sept 2025): Judgment against Mississippi resident and his company for drop-shipping furniture fraud
- Opulent Marketing/Infinite Auto Protection ($500,000+ - Sept 2025): Default judgment for misrepresenting vehicle service contract benefits as "100% Risk Free" with "30 days money back guarantee"
- Opulent Marketing Owner Settlement ($22,000 - Sept 2025): Additional settlement with one of Opulent Marketing's owners
- Tree Service Companies (July 2024): Lawsuit against tree service companies for price gouging and deception during storm clean-up; compliance agreements with Novi Hilton and pharmacies suspected of price gouging
- 10,000+ Written Complaints Annually: Consumer Protection Team receives more than 10,000 written complaints and 20,000+ phone calls each year
- Legislative Advocacy: Supporting expanded consumer protection authority and strengthened protections against data breaches and price gouging
Michigan-Specific Consumer Laws
- Michigan Consumer Protection Act (MCPA): Prohibits unfair, unconscionable, and deceptive methods, acts, or practices in consumer transactions
- Michigan Lemon Law: Protection for purchasers of defective new vehicles
- Motor Vehicle Sales Finance Act: Regulates auto financing and dealer practices
- Collection Practices Act: Rules governing debt collector behavior
- Identity Theft Protection Act: Data breach notification requirements and consumer protections
- Do Not Call Law: Protection from unwanted telemarketing calls
- Home Improvement Finance Act: Requirements for home improvement contracts and financing
- Price Gouging Prevention: Prohibitions against excessive price increases during declared emergencies
What Michigan AG Can Help With
Consumer Fraud & Scams
- Deceptive advertising
- Internet and phone scams
- Identity theft
- Drop-shipping fraud
- Investment scams
Business Practices
- Unfair business practices
- False advertising
- Contract violations
- Warranty misrepresentation
- Refund issues
Specific Industries
- Auto sales and service contracts
- Home improvement contractors
- Price gouging complaints
- Tree service and storm cleanup
- Furniture and online retail
Emergency-Related Issues
- Storm cleanup fraud
- Price gouging during emergencies
- Weather-related scams
- Hotel/lodging price gouging
What Michigan AG Does NOT Handle
The Michigan Attorney General's Office cannot help with:
- Private disputes between individuals
- Cases currently pending in court
- Employment or workplace issues
- Federal agency complaints (Social Security, IRS, Medicare, etc.)
- Landlord-tenant disputes (contact local housing authority)
- Banking or credit union regulation (contact Michigan Department of Insurance and Financial Services)
- Insurance complaints (contact Michigan Department of Insurance and Financial Services)
- Public utility complaints (contact Michigan Public Service Commission)
- Professional malpractice
- Legal advice for individual cases
Note: For issues outside the AG's jurisdiction, consult a private attorney or contact the appropriate state agency.
Common Complaint Types in Michigan
Top Consumer Complaints (2024)
- Auto sales and service contracts
- Internet purchases and delivery
- Home improvement and contractors
- Identity theft and data breaches
- Furniture and retail fraud
- Debt collection harassment
- Telemarketing and robocalls
- Price gouging during emergencies
- Health and fitness memberships
- Credit and financing issues
Annual Volume: The Consumer Protection Team receives more than 10,000 written complaints and 20,000+ phone calls each year.
Additional Michigan AG Resources
Frequently Asked Questions
How long does it take to process a complaint?
Processing time varies based on the complexity of the case. The Consumer Protection Team reviews all complaints and works to resolve consumer issues. With more than 10,000 written complaints and 20,000+ phone calls annually, the team prioritizes cases based on severity and impact.
Will the Attorney General represent me in court?
No. The Attorney General's Office cannot provide individual legal representation or act as your personal attorney. The office investigates patterns of unlawful conduct affecting multiple consumers and takes enforcement action against businesses violating Michigan law.
Does Michigan have price gouging laws?
Yes. Michigan prohibits price gouging during declared emergencies. AG Nessel has actively pursued businesses engaging in price gouging, including tree service companies after storms and hotels/pharmacies during weather emergencies. Consumers can report suspected price gouging through the complaint portal.
Can the AG help with out-of-state businesses?
Yes. Michigan AG has successfully pursued out-of-state businesses that defraud Michigan consumers. In 2025, AG Nessel secured over $600,000 in judgments against businesses in Mississippi and California for exploiting Michiganders.