Massachusetts Attorney General
Last reviewed: June 3, 2026
The Massachusetts Attorney General's office protects consumers from fraud, scams, and unfair business practices, primarily under the Chapter 93A – Massachusetts Consumer Protection Act. This page explains how to contact the office, how to file a consumer complaint, and what the Attorney General can and cannot help with.
Quick Contact
Phone: 617-727-8400 (Consumer Advocacy & Response Division)
Website: mass.gov/ago
File Complaint Online: Massachusetts Consumer Complaint Form
Contact & Office Address
Office of the Attorney General, Consumer Advocacy & Response Division
Address:
One Ashburton Place, 18th Floor
Boston, MA 02108
Consumer phone: 617-727-8400 (Consumer Advocacy & Response Division)
Website: mass.gov/ago
How to File a Consumer Complaint in Massachusetts
Online (Recommended)
- Open the Massachusetts consumer complaint form.
- Complete all required fields with accurate, detailed information.
- Describe what happened, including dates, dollar amounts, and the business involved.
- Upload supporting documents such as receipts, contracts, and correspondence.
- Submit the form and save your confirmation or reference number.
By Phone
Call the consumer protection line: 617-727-8400 (Consumer Advocacy & Response Division)
Staff can help you start a complaint, answer questions about your rights, and check on the status of an existing complaint.
By Mail
Mail your written complaint and copies of supporting documents to:
Office of the Attorney General, Consumer Advocacy & Response Division
One Ashburton Place, 18th Floor
Boston, MA 02108
Send copies, never your original documents.
Massachusetts Consumer Protection Priorities
Affordability
Tackling cost-of-living and unfair pricing issues.
Debt & Lending
Pursuing predatory lending and abusive debt collection.
Data Privacy
Protecting residents' personal data.
Scam Prevention
Educating the public about current scams.
Key Massachusetts Consumer Laws
- Chapter 93A – Massachusetts Consumer Protection Act: The state's “little FTC Act,” it prohibits unfair or deceptive acts and allows double or treble damages for willful violations.
- Data Breach Notification Law (M.G.L. c. 93H): Requires businesses to notify residents and the Attorney General of breaches involving personal information.
These state laws work alongside federal protections such as the Fair Debt Collection Practices Act and the FTC Act. Learn more about your consumer rights.
What the Massachusetts Attorney General Can Help With
Consumer Fraud
- Deceptive advertising
- Scams and fraud
- Identity theft
- Unfair business practices
Common Disputes
- Billing and refund problems
- Contract violations
- Warranty issues
- Debt collection abuse
Specific Industries
- Auto sales & repair
- Home improvement contractors
- Landlord-tenant matters
- Telemarketing & robocalls
What It Cannot Do
- Act as your private lawyer
- Give individual legal advice
- Guarantee a refund
- Resolve purely private disputes
Frequently Asked Questions
How do I file a consumer complaint with the Massachusetts Attorney General?
You can file online using the Massachusetts consumer complaint form, by phone at 617-727-8400, or by mail to the address listed above. Include copies (not originals) of receipts, contracts, and any correspondence that documents your issue.
What is the Massachusetts Attorney General consumer protection phone number?
The consumer protection line is 617-727-8400 (Consumer Advocacy & Response Division). Lines are generally staffed Monday through Friday during business hours.
What kinds of complaints does the Massachusetts Attorney General handle?
The office handles consumer issues such as deceptive business practices, fraud and scams, false advertising, billing disputes, and unfair trade practices under the Chapter 93A – Massachusetts Consumer Protection Act. Current priorities include affordability, debt & lending, and data privacy.
Will the Attorney General act as my personal lawyer?
No. The Massachusetts Attorney General represents the state and the public interest, not individual consumers, and cannot give you legal advice. Filing is free, and your complaint helps identify patterns of fraud that can lead to enforcement action. To recover money directly, consider small claims court or a private attorney.