Kentucky Attorney General
Last reviewed: June 3, 2026
The Kentucky Attorney General's office protects consumers from fraud, scams, and unfair business practices, primarily under the Kentucky Consumer Protection Act (KRS Chapter 367). This page explains how to contact the office, how to file a consumer complaint, and what the Attorney General can and cannot help with.
Quick Contact
Phone: 502-696-5389 (Office of Consumer Protection; price-gouging hotline 1-888-432-9257)
Website: ag.ky.gov
File Complaint Online: Kentucky Consumer Complaint Form
Contact & Office Address
Office of the Attorney General, Office of Consumer Protection
Address:
1024 Capital Center Drive, Suite 200
Frankfort, KY 40601
Consumer phone: 502-696-5389 (Office of Consumer Protection; price-gouging hotline 1-888-432-9257)
Website: ag.ky.gov
How to File a Consumer Complaint in Kentucky
Online (Recommended)
- Open the Kentucky consumer complaint form.
- Complete all required fields with accurate, detailed information.
- Describe what happened, including dates, dollar amounts, and the business involved.
- Upload supporting documents such as receipts, contracts, and correspondence.
- Submit the form and save your confirmation or reference number.
By Phone
Call the consumer protection line: 502-696-5389 (Office of Consumer Protection; price-gouging hotline 1-888-432-9257)
Staff can help you start a complaint, answer questions about your rights, and check on the status of an existing complaint.
By Mail
Mail your written complaint and copies of supporting documents to:
Office of the Attorney General, Office of Consumer Protection
1024 Capital Center Drive, Suite 200
Frankfort, KY 40601
Send copies, never your original documents.
Kentucky Consumer Protection Priorities
Scam Prevention
Educating the public and pursuing scammers.
Price Gouging
Enforcing emergency-pricing limits after disasters.
Utility Rate Intervention
Advocating for consumers in utility rate cases.
Data Privacy
Protecting residents' personal information.
Key Kentucky Consumer Laws
- Kentucky Consumer Protection Act (KRS Chapter 367): Prohibits unfair, false, misleading, or deceptive acts and practices in trade or commerce.
- Kentucky price-gouging statute: Prohibits excessive pricing of essential goods during declared emergencies.
These state laws work alongside federal protections such as the Fair Debt Collection Practices Act and the FTC Act. Learn more about your consumer rights.
What the Kentucky Attorney General Can Help With
Consumer Fraud
- Deceptive advertising
- Scams and fraud
- Identity theft
- Unfair business practices
Common Disputes
- Billing and refund problems
- Contract violations
- Warranty issues
- Debt collection abuse
Specific Industries
- Auto sales & repair
- Home improvement contractors
- Landlord-tenant matters
- Telemarketing & robocalls
What It Cannot Do
- Act as your private lawyer
- Give individual legal advice
- Guarantee a refund
- Resolve purely private disputes
Frequently Asked Questions
How do I file a consumer complaint with the Kentucky Attorney General?
You can file online using the Kentucky consumer complaint form, by phone at 502-696-5389, or by mail to the address listed above. Include copies (not originals) of receipts, contracts, and any correspondence that documents your issue.
What is the Kentucky Attorney General consumer protection phone number?
The consumer protection line is 502-696-5389 (Office of Consumer Protection; price-gouging hotline 1-888-432-9257). Lines are generally staffed Monday through Friday during business hours.
What kinds of complaints does the Kentucky Attorney General handle?
The office handles consumer issues such as deceptive business practices, fraud and scams, false advertising, billing disputes, and unfair trade practices under the Kentucky Consumer Protection Act (KRS Chapter 367). Current priorities include scam prevention, price gouging, and utility rate intervention.
Will the Attorney General act as my personal lawyer?
No. The Kentucky Attorney General represents the state and the public interest, not individual consumers, and cannot give you legal advice. Filing is free, and your complaint helps identify patterns of fraud that can lead to enforcement action. To recover money directly, consider small claims court or a private attorney.