Hawaii Attorney General
Last reviewed: June 3, 2026
The Hawaii Attorney General's office protects consumers from fraud, scams, and unfair business practices, primarily under the Hawaii Unfair and Deceptive Acts or Practices Law (HRS Chapter 480). This page explains how to contact the office, how to file a consumer complaint, and what the Attorney General can and cannot help with.
Quick Contact
Phone: 808-586-2653 (DCCA Office of Consumer Protection)
Website: ag.hawaii.gov
File Complaint Online: Hawaii Consumer Complaint Form
Contact & Office Address
Department of the Attorney General
Address:
425 Queen Street
Honolulu, HI 96813
Consumer phone: 808-586-2653 (DCCA Office of Consumer Protection)
Website: ag.hawaii.gov
How to File a Consumer Complaint in Hawaii
Online (Recommended)
- Open the Hawaii consumer complaint form.
- Complete all required fields with accurate, detailed information.
- Describe what happened, including dates, dollar amounts, and the business involved.
- Upload supporting documents such as receipts, contracts, and correspondence.
- Submit the form and save your confirmation or reference number.
By Phone
Call the consumer protection line: 808-586-2653 (DCCA Office of Consumer Protection)
Staff can help you start a complaint, answer questions about your rights, and check on the status of an existing complaint.
By Mail
Mail your written complaint and copies of supporting documents to:
Department of the Attorney General
425 Queen Street
Honolulu, HI 96813
Send copies, never your original documents.
Hawaii Consumer Protection Priorities
Online & Child Safety
Protecting families from online harms and unsafe platforms.
Deceptive Advertising
Enforcing truthful advertising and trade practices.
Multistate Enforcement
Joining national consumer-protection actions.
Consumer Education
Helping residents recognize and avoid scams.
Key Hawaii Consumer Laws
- Hawaii Unfair and Deceptive Acts or Practices Law (HRS Chapter 480): Prohibits unfair methods of competition and unfair or deceptive acts in trade or commerce.
- Uniform Deceptive Trade Practices Act (HRS Chapter 481A): Addresses deceptive trade practices that mislead consumers.
These state laws work alongside federal protections such as the Fair Debt Collection Practices Act and the FTC Act. Learn more about your consumer rights.
What the Hawaii Attorney General Can Help With
Consumer Fraud
- Deceptive advertising
- Scams and fraud
- Identity theft
- Unfair business practices
Common Disputes
- Billing and refund problems
- Contract violations
- Warranty issues
- Debt collection abuse
Specific Industries
- Auto sales & repair
- Home improvement contractors
- Landlord-tenant matters
- Telemarketing & robocalls
What It Cannot Do
- Act as your private lawyer
- Give individual legal advice
- Guarantee a refund
- Resolve purely private disputes
Frequently Asked Questions
How do I file a consumer complaint with the Hawaii Attorney General?
You can file online using the Hawaii consumer complaint form, by phone at 808-586-2653, or by mail to the address listed above. Include copies (not originals) of receipts, contracts, and any correspondence that documents your issue.
What is the Hawaii Attorney General consumer protection phone number?
The consumer protection line is 808-586-2653 (DCCA Office of Consumer Protection). Lines are generally staffed Monday through Friday during business hours.
What kinds of complaints does the Hawaii Attorney General handle?
The office handles consumer issues such as deceptive business practices, fraud and scams, false advertising, billing disputes, and unfair trade practices under the Hawaii Unfair and Deceptive Acts or Practices Law (HRS Chapter 480). Current priorities include online & child safety, deceptive advertising, and multistate enforcement.
Will the Attorney General act as my personal lawyer?
No. The Hawaii Attorney General represents the state and the public interest, not individual consumers, and cannot give you legal advice. Filing is free, and your complaint helps identify patterns of fraud that can lead to enforcement action. To recover money directly, consider small claims court or a private attorney.