Georgia Attorney General
Quick Contact
Consumer Protection: (404) 651-8600
Toll-Free (Outside Metro Atlanta): 1-800-869-1123
Website: consumer.georgia.gov
File Complaint Online: Consumer Complaint Form
Office Contact Information
Main Office - Atlanta
Address:
Office of the Attorney General
Consumer Protection Division
40 Capitol Square SW
Atlanta, GA 30334
Phone (Metro Atlanta):
(404) 651-8600
Toll-Free:
1-800-869-1123 (outside Metro Atlanta)
Office Hours:
Monday-Friday
8:00 AM - 5:00 PM Eastern Time
Consumer Counselor Availability
Phone Counselor Hours:
Monday-Friday
8:30 AM - 5:00 PM Eastern Time
Consumer counselors are available by phone to answer questions, provide guidance, and assist with complaint filing.
Online Resources
Consumer Protection Website:
consumer.georgia.gov
AG Main Website:
law.georgia.gov
File a Complaint:
Online Complaint Portal
How to File a Consumer Complaint in Georgia
Online Filing (Recommended)
- Visit Georgia Consumer Protection Complaint Portal
- Review the information about what the Consumer Protection Division can and cannot help with
- Complete the online complaint form with detailed information
- Describe your complaint thoroughly, including dates, amounts, and all parties involved
- Upload supporting documents (receipts, contracts, correspondence, advertisements)
- Submit and save your confirmation number
Response time: The Consumer Protection Division reviews complaints and works to resolve disputes. Processing time varies based on case complexity.
By Phone
Call the Consumer Protection Division:
- Metro Atlanta: (404) 651-8600
- Outside Metro Atlanta: 1-800-869-1123 (toll-free)
Counselor Hours: Monday-Friday, 8:30 AM - 5:00 PM Eastern Time
Consumer counselors can assist with:
- Filing complaints over the phone
- Questions about consumer protection laws
- Guidance on resolving disputes
- Information about consumer rights
- Scam reporting and fraud alerts
By Mail
Write a detailed letter or complete a complaint form.
Mail to:
Office of the Attorney General
Consumer Protection Division
40 Capitol Square SW
Atlanta, GA 30334
Include: Copies (not originals) of all supporting documents such as receipts, contracts, emails, and advertisements.
Georgia Consumer Protection Priorities
Predatory Real Estate Practices
Georgia AG actively pursues companies using deceptive real estate practices, including the landmark MV Realty case terminating 3,300+ predatory 40-year listing agreements.
Elderly Consumer Protection
Special focus on protecting older and disabled adults from fraud, including the $3.3 million recovery for nearly 500 consumers tricked into purchasing unproven stem cell products.
Unfair Business Practices
Enforcement against unfair and deceptive business practices, scams, automotive sales fraud, and debt collection violations.
Consumer Education
Extensive outreach reaching 980,000+ people annually through live engagements, webinars, consumer guides, and dedicated websites.
Recent Georgia AG Consumer Actions
2024-2025 Enforcement Highlights
- $80 Million Secured in 2024: Over $38 million for Georgia taxpayers and more than $39.3 million in savings and restitution for consumers
- 26,755 Consumers Assisted: Consumer Protection Division helped more than 26,755 Georgia consumers in 2024
- MV Realty Victory (Sept 2025): Court order terminating all 40-year listing agreements and property liens affecting 3,300+ Georgia homeowners; prohibited from collecting payments and ordered to refund early termination fees
- Stem Cell Products Settlement ($3.3 million): Recovery for nearly 500 Georgia consumers, mostly older or disabled adults, tricked into purchasing unproven stem cell products
- 980,000+ People Reached: Consumer Protection Division reached more than 980,000 people through live speaking engagements, webinars, consumer guides, and dedicated websites
- Consumer Education Leadership: Two consumer-dedicated websites and extensive distribution of consumer protection guides
Georgia-Specific Consumer Laws
- Fair Business Practices Act (FBPA): Georgia's primary consumer protection law prohibiting unfair and deceptive acts in consumer transactions
- Georgia Lemon Law: Protection for purchasers of defective new motor vehicles
- Home Solicitation Sales Act: 3-day cooling-off period for door-to-door sales
- Motor Vehicle Certificate of Title Act: Regulates vehicle title transfers and requirements
- Industrial Loan Act: Regulates certain consumer lending
- Georgia Personal Identity Protection Act: Data breach notification requirements
- Telephone Solicitations Act: Restrictions on telemarketing practices
- Georgia Do Not Call List: Protection from unwanted telemarketing calls
What Georgia AG Can Help With
Consumer Fraud & Scams
- Deceptive advertising
- Internet and phone scams
- Identity theft
- Investment fraud
- Charity scams
Business Practices
- Unfair business practices
- Deceptive trade practices
- Contract violations
- Warranty issues
- Refund problems
Specific Industries
- Real estate and property fraud
- Automotive sales and repair
- Home improvement contractors
- Debt collection abuse
- Telemarketing violations
Special Populations
- Senior citizen protection
- Disabled adult protection
- Medical/health fraud
- Unproven product claims
What Georgia AG Does NOT Handle
The Georgia Attorney General's Consumer Protection Division cannot help with:
- Private disputes between individuals
- Cases currently pending in court
- Employment or workplace issues
- Federal agency complaints (Social Security, IRS, Medicare, etc.)
- Landlord-tenant disputes (contact Georgia Department of Community Affairs)
- Banking or credit union complaints (contact Georgia Department of Banking and Finance)
- Insurance issues (contact Georgia Office of Insurance and Safety Fire Commissioner)
- Utility complaints (contact Georgia Public Service Commission)
- Professional malpractice
- Legal advice for individual cases
Note: For issues outside the AG's jurisdiction, consult a private attorney or contact the appropriate state agency.
Common Complaint Types in Georgia
Frequently Reported Issues
- Auto sales and repair problems
- Home improvement and contractor fraud
- Real estate and property scams
- Internet purchase and delivery issues
- Debt collection harassment
- Identity theft and data breaches
- Telemarketing and robocalls
- Health products and services fraud
- Financial services and lending
- Deceptive advertising
Additional Georgia AG Resources
Frequently Asked Questions
How long does it take to process a complaint?
Processing time varies based on the complexity of the case and the type of issue involved. The Consumer Protection Division reviews all complaints and works to resolve disputes efficiently. You can contact the division for status updates.
Will the Attorney General represent me in court?
No. The Attorney General's Office cannot provide individual legal representation or act as your personal attorney. The office investigates patterns of unlawful conduct affecting multiple consumers and takes enforcement action against businesses violating Georgia law.
What makes Georgia's Consumer Protection Division unique?
Georgia's division provides extensive consumer education, reaching 980,000+ people annually through live engagements, webinars, and dedicated consumer websites. In 2024, the division assisted 26,755 consumers and secured $80 million for taxpayers and consumers.
Can I speak with a consumer counselor?
Yes. Consumer counselors are available by phone Monday-Friday, 8:30 AM - 5:00 PM Eastern Time. Call (404) 651-8600 (Metro Atlanta) or 1-800-869-1123 (toll-free outside Metro Atlanta) to speak with a counselor.