Florida Attorney General
Quick Contact
Fraud Hotline: 1-866-966-7226 (toll-free)
Direct Line: (850) 414-3990
Website: myfloridalegal.com
File Complaint Online: Consumer Complaint Form
Office Contact Information
Main Office - Tallahassee
Physical Address:
Office of the Attorney General
State of Florida
PL-01, The Capitol
Tallahassee, FL 32399-1050
Fraud Hotline (Toll-Free):
1-866-966-7226
Direct Line:
(850) 414-3990
Online Resources
Website:
myfloridalegal.com
Consumer Complaint Form:
File a Complaint
Consumer Protection Division:
Consumer Protection Resources
Office Hours
Fraud Hotline Hours:
Monday-Friday
8:00 AM - 5:00 PM Eastern Time
The hotline serves as the initial point of contact for consumer complaints, Lemon Law complaints, Medicaid Provider Fraud complaints, and general inquiries.
How to File a Consumer Complaint in Florida
Online Filing (Recommended)
- Visit the Florida AG Consumer Complaint Portal
- Select the type of complaint (consumer fraud, Lemon Law, etc.)
- Provide detailed information about your complaint with dates and amounts
- Upload supporting documents (receipts, contracts, correspondence)
- Submit and save your confirmation number
Response time: The Attorney General's Office typically reviews complaints within 30-60 days, though complex cases may take longer.
By Phone
Call the Attorney General's Fraud Hotline: 1-866-966-7226 (toll-free within Florida)
Or call directly: (850) 414-3990
Hours: Monday-Friday, 8:00 AM - 5:00 PM Eastern Time
The hotline can assist with:
- Consumer complaints and fraud reports
- Lemon Law complaints
- Medicaid Provider Fraud complaints
- General inquiries about consumer rights
- Complaint status updates
By Mail
Complete a consumer complaint form and mail it with supporting documentation.
Mail to:
Office of the Attorney General
State of Florida
PL-01, The Capitol
Tallahassee, FL 32399-1050
Include: Copies (not originals) of all supporting documents such as receipts, contracts, and correspondence.
Florida Consumer Protection Priorities
Digital Privacy Rights
Florida enforces the Florida Digital Bill of Rights (FDBR), effective July 1, 2024. This comprehensive privacy law gives Floridians control over their personal data and authorizes civil penalties up to $50,000 per violation.
Price Gouging During Emergencies
Florida has strong price gouging laws that activate during declared states of emergency, protecting consumers from excessive price increases on essential commodities.
Telemarketing & Robocalls
The AG actively enforces the Florida Telephone Solicitation Act and pursues illegal robocall operations that violate Do Not Call requirements.
Lemon Law Protection
Florida's Motor Vehicle Warranty Enforcement Act (Lemon Law) protects consumers who purchase or lease defective vehicles.
Recent Florida AG Consumer Actions
2024-2025 Enforcement Highlights
- Roku Privacy Enforcement (October 2025): Filed civil enforcement action against Roku, Inc. for alleged violations of Florida Digital Bill of Rights and Deceptive and Unfair Trade Practices Act
- Lorex Investigation (2025): Issued subpoena to Lorex in consumer protection and data privacy probe related to Chinese military connections
- Overall Consumer Relief: Since 2019, the Consumer Protection Division has secured more than $565 million in total relief for Florida, including more than $426 million in direct relief to consumers
- Data Privacy Leadership: Florida became the first state to enforce its comprehensive privacy law (FDBR) with the Roku case, marking a significant shift in privacy enforcement
Florida-Specific Consumer Laws
- Florida Digital Bill of Rights (FDBR): Comprehensive consumer privacy law effective July 1, 2024, giving consumers rights over their personal data
- Florida Deceptive and Unfair Trade Practices Act (FDUTPA): Broad consumer protection law prohibiting unfair methods of competition and deceptive practices
- Motor Vehicle Warranty Enforcement Act: Florida's Lemon Law protecting buyers of defective new and used vehicles
- Florida Telephone Solicitation Act: Restrictions on telemarketing and robocalls to Florida residents
- Price Gouging Law: Prohibits excessive price increases during declared states of emergency
- Home Solicitation Sales Act: 3-day cooling-off period for door-to-door sales
- Rental Car Damage Waiver Act: Protections for rental car consumers
What Florida AG Can Help With
Consumer Fraud & Scams
- Deceptive advertising
- Internet and phone scams
- Identity theft
- Investment fraud
- Charity scams
Business & Contract Issues
- Unfair business practices
- Contract disputes
- Warranty violations
- Refund problems
- False claims
Specific Industries
- Auto dealers & Lemon Law
- Home improvement contractors
- Telemarketing violations
- Price gouging complaints
- Healthcare fraud
Privacy & Data Protection
- Data breach notifications
- Privacy violations (FDBR)
- Unauthorized data sales
- Identity theft assistance
What Florida AG Does NOT Handle
The Florida Attorney General's Office cannot help with:
- Private legal disputes between individuals
- Cases pending in court or involving ongoing litigation
- Employment disputes or workplace issues
- Federal agency complaints (FTC, IRS, Social Security, etc.)
- Banking disputes (contact Florida Office of Financial Regulation)
- Insurance complaints (contact Florida Department of Financial Services)
- Utility complaints (contact Florida Public Service Commission)
- Medical malpractice or professional negligence
Note: For these issues, you may need to consult a private attorney or contact the appropriate regulatory agency.
Common Complaint Types in Florida
Top Consumer Complaints
- Home repair and remodeling fraud
- Auto dealer and repair issues
- Telemarketing and robocalls
- Identity theft and data breaches
- Internet purchase and delivery problems
- Price gouging during emergencies
- Contractor fraud and unlicensed work
- Credit card and billing disputes
Additional Florida AG Resources
Frequently Asked Questions
How long does it take to process a complaint?
The Consumer Protection Division typically reviews complaints within 30-60 days. Complex cases involving investigations may take longer. You can check your complaint status by contacting the Fraud Hotline.
Can the Attorney General represent me in court?
No. The Attorney General's Office cannot provide individual legal representation or act as your private attorney. The office can investigate patterns of unlawful conduct that harm multiple consumers and take enforcement action against businesses violating Florida law.
What happens after I file a complaint?
Your complaint will be reviewed and may be forwarded to the business for response. If the AG's office identifies a pattern of violations affecting multiple consumers, they may open an investigation. You may also be referred to mediation or another appropriate agency.
Does Florida have a price gouging law?
Yes. During a declared state of emergency, Florida law prohibits excessive increases in the price of essential commodities like food, water, gas, hotel rooms, and building materials. You can report price gouging to the AG's Fraud Hotline.